Musings on ‘Customer Experiences’

Dear Vodafone: It is My Time, Indeed!

In July of this year, telecommunications giant Vodafone announced a new marketing campaign under the slogan “Es ist Deine Zeit” — “It is Your Time”. After a seriously disappointing and tiresome experience with Vodafone’s customer service department, that slogan has taken on a deeper meaning for me: “If you ever have a serious problem with […]

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