Musings on ‘Customer Experiences’

Patron Happiness Requires More Than Great Beer

Boasting no fewer than seven microbreweries1, Fort Collins, Colorado, is a craft beer connoisseur’s paradise. Most of these breweries not only offer tours of their facilities. They also feature on-site tasting rooms and restaurants. One of these, the Fort Collins Brewery, is home to the fabulous Fort Collins Internet Professionals meetup. After our January geek […]

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Frequent Flyer Miles: It’s Not The Name. It’s What You Can Do With Them.

British Airways has been my preferred airline for years now. Their planes are in good shape, their safety record is decent, and their pricing reasonable. But most of all, their staff is amazing. None of the other airlines I’ve flown with could boast onboard personnel that is so welcoming as BA’s. The atmosphere on board […]

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The Long and the Short Path to Tech Support Satisfaction

Just before publishing this article, I noticed that Micromat had launched a redesign of their website. Since the contents of the site remain unchanged, I decided not to take new screenshots. My criticism of their process remains unchanged, too. _Upon closer inspection I noticed that the Micromat contacts page now does list an email address, […]

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