Musings on ‘Customer Experiences’
Frequent Flyer Miles: It’s Not The Name. It’s What You Can Do With Them.
British Airways has been my preferred airline for years now. Their planes are in good shape, their safety record is decent, and their pricing reasonable. But most of all, their staff is amazing.
None of the other airlines I’ve flown with could boast onboard personnel that is so welcoming as BA’s. The atmosphere on board is […]
The Long and the Short Path to Tech Support Satisfaction
Just before publishing this article, I noticed that Micromat had launched a redesign of their website. Since the contents of the site remain unchanged, I decided not to take new screenshots. My criticism of their process remains unchanged, too.
Upon closer inspection I noticed that the Micromat contacts page now does list an email address, allowing […]
Dear Vodafone: It is My Time, Indeed!
In July of this year, telecommunications giant Vodafone announced a new marketing campaign under the slogan “Es ist Deine Zeit” — “It is Your Time”.
After a seriously disappointing and tiresome experience with Vodafone’s customer service department, that slogan has taken on a deeper meaning for me: “If you ever have a serious problem with one […]